Silk Route Gold (Pty) Ltd has a strict no refund policy on items that are bought, excluding that of which are for damaged goods. Goods that are damaged can be returned in their same packaging to Silk Route Gold (Pty) Ltd within 10 business days of purchasing. Each item returned due to damage must have a description of why the item has been returned. If Silk Route Gold (Pty) Ltd deems the product to be damaged, we will replace the product with a more suitable one. Thus, no monetary refund will be given for any products.
Buy back policy
Silk Route Gold (Pty) Ltd undertakes to buy back its online bought products at a market related price. Please contact us for more information.