Terms and conditions of use

PLEASE NOTE  WE ARE NOT DEEMED AN ESSENTIAL SERVICE DURING THE COVID-19 LOCKDOWN AND DELIVERY WILL THEREFORE ONLY TAKE PLACE AFTER LOCKDOWN.

 

Terms & Conditions

Silk Route Gold (Pty) Ltd is a business in the minting, jewellery and refinery industry that sells personalized precious metal coins.

Shipping & Delivery

When you click to make a purchase with us legal obligations arise and your right to refund monies paid in any way agreed by us, are limited by our terms and conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Orders shall be confirmed by an Order Number e-mailed to the customer. Once funds have cleared the customer will receive confirmation that the order has commenced.  Delivery of orders will take between 7 and 10 business days, from date of clearance of funds. The package is shipped via a high-end delivery and shipping company, with tracking. Please ensure the correct address is provided.

Orders to international countries are at risk of being delayed due to customs and Silk Route Gold (Pty) Ltd takes no responsibility of any such delay. Delivery costs will vary locally and internationally, and will include the standard insurance offered by the courier. This charge will be made fully aware to the customer before the transaction is processed. Undeliverable packages: Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to plan for re-shipment.

How And When We Price

The price of our Gold, Silver, Platinum and Palladium products is aligned through our metals pricing service, igniteWoo, a World Leader in Commodity Pricing.

The precious metal prices in USD are converted into ZAR (South African Rands) to give the ZAR precious metal prices that are used throughout the website. Prices can be viewed in ZAR and USD.

The shopping cart is available while markets are open to purchase our products online using live prices. The price feed is enabled with live cart pricing so that the purchase price is determined only upon completion of the checkout process.

Our trading hours are 01:00AM Monday to 12:00PM Friday, South African Time (GMT +2).

Ordering process

Please refer to the ordering process and shipping information above.

Certificate of Validation

Each coin, cast bar or minted bar comes with a Certificate of Validation. The Certificate of Validation indicates the weight, metal and fineness of the product. A unique serial number is indicated on the Certificate of Validation for each product.

Buy-back policy & Returns policy

Silk Route Gold (Pty) Ltd undertakes to buy back its online bought products at a market related price. Please contact us for more information.

Silk Route Gold (Pty) Ltd has a strict no refund policy on items that are bought online, excluding that of which are for damaged goods. Goods that are damaged can be returned in their same packaging to Silk Route Gold (Pty) Ltd within 10 business days of purchasing. Each item returned due to damage must have a description of why the item has been returned. If Silk Route Gold (Pty) Ltd deems the product to be damaged, we will replace the product with a more suitable one. Thus, no monetary refund will be given for any products.

The provision of goods and services by Silk Route Gold (Pty) is subject to availability. In cases of unavailability, Silk Route Gold (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

Online Payment Gateway

Silk Route Gold (Pty) Ltd has teamed up with PayGate payment systems and all online payments are processed through this gateway.

Customer Privacy policy

Silk Route Gold (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Silk Route Gold (Pty) Ltd bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Silk Route Gold (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Silk Route Gold (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Silk Route Gold (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Silk Route Gold (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 4th Floor, 20 Baker Street, Rosebank, Gauteng, South Africa. 

Variation

Silk Route Gold (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Silk Route Gold (Pty)  based in South Africa trading as Silk Route Gold (Pty) Ltd and with registration number  2013/012568/07 and with Directors, Tania-Lee McKay and Jonathan Shearer.

Silk Route Gold (Pty) Ltd contact details:

Postal address: PO Box 584 Bedfordview 2008

Email address: info@silkroutegold.com

Telephone number:  011450 3192